Retail Remedy now offer Free Customer Training and Retail Skills Training through Government Funding.Press release April 6, 2011 Business
The Government funded QCF supersedes the well respected NVQ programme and is designed to enable learners to achieve awards and certificates that are beneficial to employers, employees and customers alike.
Retail-Remedy has shocked and amazed retailers recently by offering free Customer Service Training and Retail Skills. This may sound too good to be true but it forms part of the government funded Qualifications and Credit Framework, (QCF), training programme. QCF supersedes the well respected NVQ programme and is designed to enable learners to achieve awards and certificates that are beneficial to employers, employees and customers alike.
Retail-Remedy's director, James McGregor, said "Our biggest hurdle has been convincing customer facing organisations that our expertise and the training programmes are available at no cost to their company. Decision makers have simply shown scepticism towards the fact that the government is prepared to invest in the performance of their employees at such an austere time".
The funded programmes typically take an employee six month to complete with most of the learning completed ‘on the job'. To achieve this Retail-Remedy employs only experienced retail expertsas their training assessors.
McGregor stated "This is the Retail-Remedy point of difference and it allows significant value to be added to recipient organisations". These experts invest their attributes into monitoring and directing individual candidate progress. Generally learners feel their mentors deliver new knowledge in a memorable way and this gives them additional confidence to deliver an improved service. Many managers reported increased levels of motivation and enthusiasm in their colleagues and pointed to the fact that this is reflected in the customer experience.
Visit http://www.retail-remedy.com for more information