DMC Software credit heavy investment in human resources for excellent customer service levels

In order to maintain excellent levels of customer service, DMC Software, leading Sage Business Partner, has invested heavily in recruitment for its professional services team and the wider business.

Mike Ramsay, Managing Director of DMC Software, said “As a business DMC Software places a huge emphasis on customer service and we invest a lot of time in the planning, organisation and training required to achieve a high standard of customer care. As part of our continual drive to provide breath taking customer service, throughout 2010, we have invested heavily in our staff and have even added to our professional services team, an area we consider to provide our customers with added value.

“In a business like ours, our customers have grown to expect a high level of service and with this in mind we have invested in experienced personnel so we can maintain and overwhelm that standard. Mike Hall, our new Sage 200 and 50 Product Manager, was previously of Sage for 19 years and joined DMC in February 2010 and is an asset to the business.”

Where other businesses still approach expenditure with caution, DMC have adopted a proactive strategy to surpass customer expectations. Providing excellent customer service is a key operating principle for DMC Software and one of the reasons that they were selected by Sage (UK) as the Sage Circle of Excellence Overall Winner in 2009.

The Sage Circle of Excellence Awards are judged using the Net Prime Promoter (NPP) score method, where customers are asked on a scale of 1 to 10 whether they would recommend DMC Software to a friend or colleague? Scores from 1 – 6 are classified as negative, 7 & 8 neutral and 9 & 10 positive feedback. The high score received by DMC Software clearly demonstrates the satisfaction of their client base with the levels of service received.

About DMC Software

DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, including ACT! by Sage, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability throughout an organisation.

For more information on the business solutions and professional services available from DMC Software visit http://www.dmcsoftware.co.uk. Alternatively, email [email protected] or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

- ENDS –

For more information please contact Jade Dixon-Winters, Marketing Executive.

Email: [email protected]

Tel: 01733 362120

Address: Churchill House, Isis Way, Minerva Business Park, Lynch Wood, Peterborough, PE2 6QR

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