Computershare, a leading global provider of share registration and other specialised financial services has installed a state of the art mail tracking solution in its UK headquarters in Bristol.
The system uses barcodes and handheld computers to track mail, documents and parcels from all points of entry in the building, through to each recipient where a signature is collected.
Rich Arberry, Operations Director at Computershare said: “As a company who handle high value transactions as standard, it is crucial to use a system that ensures mail and documents are delivered correctly and within a set timeframe, as this is key to delivering best in class service to our clients. We saw an opportunity to take even greater control over monitoring mail and to implement a more sophisticated system.
After looking at a number of mail tracking solutions, DeliveryPoD by Channel and Mobile Solutions Ltd was chosen to provide an enhanced end-to-end tracking solution. The system scans the courier’s delivery note and checks it against what was received and delivered; ensuring discrepancies are identified and rectified immediately. The system maximises transparency throughout the business as all data is held online which not only eliminates the use of paper but improves reporting processes and allows contact centre staff to track an item instantly, offering additional support when responding to shareholder or client queries. It’s an investment that ensures we continue to provide industry leading customer service to our clients.”
Mike Bowen, Director, Channel and Mobile Solutions Ltd added: “We were delighted to be selected by an industry leader. Computershare is clearly committed to making their operations run smoothly and to deadline and we’re pleased to have been able to help enhance their robust systems even further.”
About Channel and Mobile Solutions Ltd
Channel and Mobile Solutions Ltd specialise in providing off the shelf software for tracking mail, documents, files and parcels. The solutions handle both internal and external deliveries as well as multi site transfers. Founded in 2003 the company has tracking applications installed with International Banks and Government Departments.
About Computershare Limited (CPU)
Computershare (ASX:CPU) is a global market leader in transfer agency and share registration, employee equity plans, proxy solicitation and stakeholder communications. We also specialise in corporate trust services, tax voucher solutions, bankruptcy administration and a range of other diversified financial and governance services.
Founded in 1978, Computershare is renowned for its expertise in data management, high volume transaction processing, payments and stakeholder engagement. Many of the world’s leading organisations use these core competencies to help maximise the value of relationships with their investors, employees, creditors, members and customers.
Computershare is represented in all major financial markets and has over 10,000 employees worldwide.
For more information: www.computershare.com
Computershare media enquiries, contact Lucy Newcombe, Marketing Director
+44 870 702 0003 ext 1780 or
For Channel and Mobile Solutions Ltd media enquiries, contact Mike Bowen, Director
+44 1202 888079 or
Email: [email protected]