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arvato expands global BPO operations and transforms a loyalty programme

Press release May 3, 2012 Business

arvato has announced that it will be increasing investment in its Manila operations in support of several business process outsourcing (BPO) programs.

Business process outsourcing provider arvato has announced that it will be increasing investment in its Manila operations. At present, arvato has a strong presence in the area and plans to grow its BPO partnerships with existing clients. The Manila operation provides a range of services including finance services and call centre outsourcing for global organisations. In its contact centre and loyalty business, arvato has developed and implemented a loyalty platform for Texaco.

arvato accelerates global BPO growth with Manila expansion

Business process outsourcing (BPO) partner arvato is increasing investment in its Manila operations to support multimillion-dollar BPO programs for some of the world’s leading brands. arvato has already increased its highly skilled workforce in the region by 50% in the last six months. The expansion plans will enable a 50% growth in headcount over the next 12-18 months and revenue growth of up to 25% over the next three years from the region.

This investment supports arvato’s strategy of providing secure infrastructure, high-quality dedicated client teams, and best practice frameworks for global organizations seeking to align and standardize processes for their global customer base.

arvato has developed its Manila presence over the last four years to provide multi-lingual, multi-geographic, 24/7 support across a range of services, including revenue processing, query management and customer services. To meet client requirements, the site provides a secure Payment Card Industry (PCI) compliant environment with the latest security technologies and features, and is International Standard on Assurance Engagements (ISAE) No. 3402 audited.

Client programs serviced from the site include arvato’s global contract-to-invoice partnership with Microsoft, which processes 90% of the company’s global revenues as part of a five-year, $200 million contract with the objective to deliver a market-leading experience for Microsoft’s partners and customers.

arvato fuels transformation of the Texaco brand Star Rewards loyalty programme

Business Process Outsourcing (BPO) partner arvato has successfully developed and implemented a bespoke loyalty platform for Valero Energy Ltd.’s Texaco branded Star Rewards card based loyalty programme. Valero markets fuel under the Texaco brand through the largest independent network of service stations in the UK. The migration of the Star Rewards IT platform will deliver a number of market-leading business processes that should help deliver a stronger commercial ROI.

The platform allows the Texaco brand team to link customer segmentation information to a promotions engine. This forms the basis for a powerful revenue-generating tool, ensuring that relevant multi-channel campaigns and promotions are delivered to targeted groups in a timely manner. The data warehouse within the platform provides online and on-demand analytical programme reporting.