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Press release June 25, 2008Artingence continue with their efforts to reduce pollution in the world.
Artingence plc aim to revolutionise the ailing call centre industry with their new product.
Call centres have become a problem not just for the customer but also for the staff working within them. It is a subject that divides the nation and provokes extreme reactions from many people.
Anyone who has worked in a call centre knows that this is a stressful environment to work in and verbal abuse is a regular part of the job.
An article from the BBC said:
"A recent study for the Health and Safety Executive show that the risk of mental health problems is higher for people working in this industry."
Artingence plc are determined to do away with the problematic issues that currently dog call centres, such as being left on hold for hours on end, being passed from one department to another, and trying to understand the different accents of the call centre staff.
They are currently designing a product that will do away with being left on hold and understanding various accents, the Artificially intelligent call centre will be staffed by artificially intelligent software agents that have been trained just like human agents.
Artingence are creating a call centre that is more cost effective than a traditional call centre and also more environmentally friendly.
Imagine a call centre with 200 live agents, the size of the office and the car park; then think about the power and air conditioning required for this amount of people. And of course staff turnover is typically quite high in this minimum wage environment, so the recruitment and training departments are always a significant size themselves as the constant throughput of new recruits are hired and trained. Now imagine a call centre where there are 200 virtual computerised agents, the floor space and energy demands drop to a fraction of the traditional centre.
Instead of constantly just bringing new recruits up to minimum standards, the virtual staff will all be trained to the same high level with no extra input required as more agents are added to the staff. A call centre staffed by agents who consistently perform at the highest level, never take a day off sick, cost a fraction of the usual price and don't need holidays, heating, lighting or even the toilet would greatly reduce a company´s carbon footprint.
Artingence PLC has set its´ sights on significantly reducing the carbon footprint of call centres around the world.
Global awareness about the effects of carbon emissions on our environment has increased dramatically over the last few years. So much so that some people will actually make decisions about which companies they use for services depending on the size of their carbon footprint. As a result Artingence plc are dedicated to help call centres to vastly reduce the size of their carbon footprint by automating repetitive low income jobs and cutting down on pollution from cars travelling to work, heating, air-conditioning and lighting costs in an office.
The following is an excerpt taken from the BBC website:
Green taxes are increasingly on the horizon, therefore having a carbon-friendly footprint makes sense
Jonathan Johns,
Ernst and Young
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