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People living with dementia in waiting list limbo

Press release October 5, 2018 Dementia CHSP

Rae and Barry (Baz) Telfer have been waiting more than 14 months for their Level Three Home Care Package through the Commonwealth Home Support Program (CHSP). Baz is living with dementia and Rae, his wife and partner of 52 years is now also his full-time carer.

Dementia Australia

“It is heartening to hear announcements from the government at budget time and just this week about increases in the numbers of packages and increases in funding,” Mrs Telfer said.

“But we want to see these promises turned into actions and Baz needs it now.”

The Level Three package promises the types of support services that will make a difference to the quality of their lives.

“The limbo of this promised package is in our minds every day. If we are eligible and we qualify – as all the correspondence from the government has said – then it’s wrong that we have to wait for so long,” Mrs Telfer said.

“Living with dementia already is full of changes happening all the time, challenges, stress and uncertainties. We don’t need more uncertainty and when you can’t access that help you’re just left with frustration, helplessness and disappointment.

“We’ve had invaluable support from Dementia Australia and the first thing every carer is told is to make sure you look after yourself but to do that you need support – you can’t  focus on yourself first because you are so busy supporting the person you are caring for.

“As much as I love Barry, I also need to be able to plan some time for myself and my own activities.

“Every day I need to be here for Baz to plan our days together, from what and when to eat, what to wear, what’s on for the day and how we are going to get there.

“I need to be at every appointment with Barry to help him to respond to questions and take notes as he will struggle to recall the details after.”

The Telfers live in their family home where they both wish to stay together for as long as possible.

“Baz and I want to make the most of the time we have together but every day without the support impacts on his ability to live as well as he possibly can in the time he has left,” Mrs Telfer said.

Maree McCabe, CEO Dementia Australia welcomes the additional funding of $100 million over two years of the Commonwealth Home Support Program that was announced by Minister Ken Wyatt this week.

“This extra funding is much needed as the waiting list numbers for Home Care Packages have increased to over 121,000 people in need of urgent support,” Ms McCabe said.

In Australia, there are more than 436,000 people living with dementia and estimated up to 70 per cent live in the community. Dementia is the second leading cause of death in Australia and the leading cause of death of women.

“Home Care Packages allow people living with dementia the choice to live in their own homes for longer, can improve their quality of life and reduces the overall cost to the health and aged care system,” Ms McCabe said.

“More needs to be done to reduce the waiting time, particularly for people living with dementia so they can make their own decisions about their care before their symptoms impede their capacity to do so.

“Appropriately trained and qualified staff are integral to the process to ensure people are being assessed to receive the level of care they need.

“With the additional packages announced in the budget and this new $100m funding boost we hope to see a significant decline in people on the waiting list and all people impacted by dementia will start to receive the support and care they deserve.”


Dementia Australia is the national peak body and charity for people, of all ages, living with all forms of dementia, their families and carers. It provides advocacy, support services, education and information. An estimated 436,000 people have dementia in Australia. This number is projected to reach almost 1.1 million by 2058. Dementia Australia is the new voice of Alzheimer’s Australia. Dementia Australia’s services are supported by the Australian Government.

National Dementia Helpline 1800 100 500                                                                                                                Interpreter service available                                                                                                                                                (The National Dementia Helpline is an Australian Government Initiative)                                                                                                        Dementia is a National Health Priority Area                                                                            

Media contacts: Christine Bolt 0400 004 553 / [email protected]

When talking or writing about dementia please refer to Dementia Language Guidelines.


Dementia CHSP